| Type | Private |
|---|---|
| Founded | October 11, 2000 |
| Headquarters | Mindspace, Malad West |
| Number of locations | 35 |
| Key people | Susir Kumar (Chairman and Managing Director)[1] |
| Revenue | 2008-09) |
| Employees | 31,000 |
| Subsidiaries | Sparsh BPO Services Intelenet Mauritius |
| Website | Official Website |
Intelenet Global Services is a third-party Business Process Outsourcing (BPO) & contact center provider headquartered in Mumbai, India,[2] backed by Blackstone Group.
The company offers 24/7 services for contact center, transaction processing, finance & accounting and human resource outsourcing services to Fortune 500 companies in the UK, USA, Australia and India. Intelenet has 31000[1] employees across 30 delivery centers globally in India, Philippines, Mauritius and USA. Susir Kumar is the Managing Director and CEO. Intelenet’s management team has been with the organization since inception.
The company's headquarters is in Mumbai, and operates from 30 delivery centers in Mumbai, Chennai, New Delhi, Gurgaon, Mauritius, Philippines, USA (Fargo, Campbellsville, Chesapeake) United Kingdom (Fort William, Plymouth) and Krakow. Domestic Operations operate in Mumbai, Gurgaon, Chennai, Bangalore, Pune, Kolkata, Mohali, Pondicherry and Dehra Dun.
Intelenet has won the contract of UIDAI for providing outsourced call centre services.[3]
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Intelenet Global Services was formed in October 2000[4] as a 50:50 Joint Venture (JV) between Tata Consultancy Services and Housing Development Finance Corporation Ltd. (HDFC) and started operations in November 2001.
In July 2004, TCS divested its 50% stake, which was purchased by Barclays Bank Plc one of Intelenet’s biggest clients. By 2006, Intelenet had grown to over 5000 people with over 20 client relationships.
In 2006, Intelenet ventured into the India domestic BPO industry with its acquisition of Sparsh BPO Services from Spanco Telesystems.[5] Intelenet is today the largest player in the domestic BPO market with over 18000 employees in 10 locations across India, providing customer management, outbound sales and analytics in the Banking and Financial Services, Telecom, Travel, Insurance, Retail and Government sectors.
In 2007, Intelenet’s management team initiated a management buyout backed by Blackstone Group, a global private equity player.[6] Blackstone group owns 75.98% of the stake at Intelenet; 19% is held by SKM (Employee) Trust and 5.02% by Housing Development Finance Corporation Ltd (HDFC).
In 2007, Intelenet acquired two companies in Travel and IT verticals - Upstream, a US based BPO company with centres in Fargo, North Dakota, Chesapeake, Virginia and Campbellsville, Kentucky and Travelport ISO, the India based captive perations of the Travelport group.
In January 2010 Intelenet set up a delivery centre in Krakow, Poland.[7]
Intelenet's operations teams are certified to the standards of Customer Outsourced Performance Centre (COPC) version 4.1 awarded by COPC Inc.. Intelenet is also certified to ISO/IEC 27001 for information security.[8]
Intelenet is certified to People Capabilities Maturity Model (PCMM) - Level 3. Intelenet's HR practices spanning recruitment, career enhancement, continuous learning, performance management, communication and employee recognition have been standardized as part of the certification process.
Other verticals serviced are Utilities, Media, Government and Entertainment